View our FAQs

We prefer to bring our showroom to your home through our measuring service! An expert will visit you at home with advice and lots of samples. Alongside this, you can also request free colour samples. This means we do not need to invest in a shop or showroom, and we can continue to be the best value provider of top-quality, bespoke furniture.

Nevertheless, if you would still like to meet us, why not pass by for a chat at a trade fair, such as Bis or Batibouw.

It's easy using our online configuration tool! Design your dream cabinet in 3D, choose your preferred delivery date and simply order it online.
We’ll send you a production drawing so that you can go over everything in detail again.

Good to go? Then we’ll produce your bespoke furniture, and we’ll send it out to you quickly! Our clear assembly instructions make it easy to install.

When you design your perfect cabinet or wardrobe in the configuration tool, you will see the corresponding price right away. The price is calculated in real time using the sizes, layouts, colours and handles you choose. It means you don’t need to wait for a quotation!

What if you can’t find exactly what you are looking for in the configuration tool? Email a sketch of your dream cabinet or wardrobe with your preferred layout and dimensions to info@maatkastenonline.be. We’ll be pleased to look at how we can provide you with further help!

You can view your invoice in your account under 'Orders'. For the invoice related to your measurement service, please go to the 'Measurement Service' section of your account. If you have any questions about your invoice or cannot find it, feel free to send an email to info@maatkastenonline.be.

Absolutely! For every custom closed wardrobe you purchased from us, you can easily order new doors and infill panels later on. This way, you can effortlessly customize your wardrobe according to the latest trend colors – or based on the preferences of your housemates, of course.

To order doors and/or new infill panels, send an email to info@maatkastenonline.be and mention the order number of your custom wardrobe. We will then provide you with a price quote for production and delivery.

Please note: Converting an open dressing into a closed wardrobe is not a straightforward process. If you want to add doors to an open wardrobe produced by us, you can indeed order them from us. Keep in mind that these doors will not have hinge cutouts.

If your wardrobe was not produced by us, unfortunately, it is not possible to order doors from us

Certainly! When you order a custom wardrobe from us, you have the option to add extra individual panels, shelves, or a shelf unit to your order. These will be meticulously finished at the edges, tailored to your specific preferences.

You can choose to have these delivered simultaneously with your main order:
Specify the extra panels you want to add in the comments section during your order, and don't forget to include any specifications such as dimensions, thickness, and color.

Alternatively, you can order them separately afterward: If you wish to order additional panels after the initial purchase, please send an email to info@maatkastenonline.be. We will then provide you with a price quote for the production and delivery of the extra items.

Note: If you have never ordered a custom wardrobe from us before, unfortunately, it is not possible to order individual panels.

Yes. If you order a bespoke cabinet from us, you can certainly order a desk top or worktop as well. 

Send an e-mail to info@maatkastenonline.be to do so and we will be happy to help you calculate the price and easily order online.

Please note: If you have never ordered a made-to-measure cupboard from us before, it is unfortunately not possible to order a separate desk top.

Additional information:

Our standard tops are 36 mm thick for extra strength and durability, and they are available in all our colours. A desk top can be up to 277 cm long and 80 cm deep, with finished sides (with straight corners). For longer desks, the top is delivered in several parts. You must provide your own fixing or reinforcement, as this depends on your unique situation.

Would you like to create extra workspace by extending the top of a dresser or chest of drawers? Please email info@maatkastenonline.be for this as well. We will gladly calculate the additional cost for you and help you with your order.

Certainly. You can choose the delivery date of your dream furniture in the configuration tool. You can select a date that is up to six months after the order date. You will receive an email with the expected delivery time a week before the delivery.

If the delivery takes longer than an hour due to a delay that cannot be attributable to us, we must charge an additional €10 per extra quarter of an hour.

Contact us at info@maatkastenonline.be if you have any other questions.

The estimated delivery date can be viewed in the configurator when designing your wardrobe.

Depending on the level of demand, the delivery time for your custom wardrobe typically ranges between 3 and 10 weeks. Yes, believe it or not. We take pride in being the fastest custom delivery provider! Additionally, we are also the proud winner of the Logistic Champion award: a quality label for speed and reliability in delivery.

We deliver Monday to Saturday between 9 am and 7 pm. The driver will contact you half an hour before the delivery. This means you don’t have to wait at home the entire day for the delivery.

If the delivery takes longer than an hour due to a delay that cannot be attributable to us, we must charge an additional €10 per extra quarter of an hour.

The driver will contact you half an hour before the estimated arrival time. The panels will be unloaded individually and neatly delivered to a ground floor location. We intentionally do not pack the various elements separately as this is good for the environment and keeps waste to a minimum!

To keep delivery costs as low as possible for you, we only send out one driver. Make sure you ask someone to lend you a hand. If the delivery takes longer than an hour due to a delay that cannot be attributable to us, we must charge an extra €10 per extra quarter of an hour.

Please carefully read all the information about deliveries here.

Your unique made-to-measure wardrobe does not fit in a standard box. That’s because each piece of furniture is custom made with the greatest care. Each of the panels have different shapes and sizes and come in various quantities. We organise our transport to make sure everything gets to you safely.

We also intentionally choose to use less packaging. After all, less packaging means less waste which is good for the environment and good for you! You easily save around €110 in packaging costs and do not have to get rid of all of the packaging materials afterwards. Everyone benefits!

We deliver in Belgium and the Netherlands. Delivery is free in Belgium, and we charge €85 (incl. VAT) for deliveries in the Netherlands.

Do you live somewhere else but nevertheless would like us to deliver your bespoke furniture? We totally understand! Contact us at info@maatkastenonline.be and we will look at how we can help.

We deliver as standard to ground floor locations. If you have arranged a removal lift, we can naturally agree to deliver to you when the removal lift is at your home.

In this case, contact us two weeks in advance at info@maatkastenonline.be so we can organise everything and make sure that your bespoke furniture arrives without a hitch!

We will do everything to quickly provide you with the right assistance! Contact us at aftersales@maatkastenonline.be so that we can organise an appropriate solution.

Contact us at aftersales@maatkastenonline.be and we will make sure that the missing piece reaches you quickly!

Maatkasten Online only produces custom-made goods. For goods that are custom-made, returns are not possible.

Use your preferred measuring tool and get started with our measuring tips! Two great tools for simply taking accurate measurements are a standard tape measure and a laser measure. Always measure the depth, height and width in three places. Use the smallest value in centimetres.

Always measure from wall to wall and from floor to ceiling. Our system automatically takes the necessary tolerance into account. If there are any obstacles, such as a window ledge, light fittings or radiators, tell us about these when you place your order so that we can look at the best solution together!

Pro tip: After you’ve placed your order, we’ll send you a production drawing for you to confirm the measurements. Check these carefully before you give your final approval for your order. In this way you can be sure of getting the best result!

It’s no problem at all if your walls are not completely straight! Measure from wall to wall in three places and take the smallest of the measurements. We’ll automatically allow for the tolerance.

We will compensate for the slope in the wall using infill panels. These panels fit to the wall on the left and right sides. The infill panels have a width of 5 cm as standard, but we can adjust the sizes.

We recommend two options:

1. Order oversized infill panels (wider than 5 cm) and cut them to size at home.

2. Have the infill panels delivered in the exact size later (€79 inc. VAT). First install your cabinet or wardrobe and then measure the correct sizes for the infill panels. Email the sizes toaftersales@maatkastenonline.be and we’ll send you the infill panels quickly!

If your floor is not completely level, no need to worry. Your bespoke furniture comes on a pedestal with adjustable feet. You can adjust these feet to get your furniture 100% level.

Measure the height in three places and write down the smallest measurement. Measure from floor to ceiling. We’ll help you by automatically allowing for the tolerance.

Yes, we can do that! Request the measuring service and our expert will visit you and accurately measure up everything. In addition, you can also rely on advice about the best layout, colours and handles. You will get a ready-made design for your bespoke furniture. You get this personal service at home for only €89 (including VAT)

We work mainly in Belgium, but we’ve also recently started reserving several days a month for our customers in the Netherlands. When you request the measuring service, bear in mind that you may have to wait a little longer for the appointment.

Our assembly instructions provide the perfect assistance! They explain everything step by step and extremely clearly.

If you still have questions, we’re here to help! Email aftersales@maatkastenonline.be or call us on weekdays between 9 am and 5 pm on +32 50 69 59 01.

No, we don’t install your furniture as we believe that you can do it yourself! Our plug and play system is the basis for trouble-free assembly. On top of this, our assembly instructions and your positive attitude are your guarantee that your furniture will be simply amazing! Oh yes, you’ll also need a screwdriver, spirit level and drill.

If you still have questions, we’re here to help! Email aftersales@maatkastenonline.be or call us on weekdays between 9 am and 5 pm on +32 50 69 59 01.

You bet! We are determined to supply top-quality, durable furniture. We use sheet panels made by Unilin according to circular principles and we also take a sustainable approach to our packaging. We limit the quantity of packaging and keep the accompanying waste to a minimum.

We use sustainable elements as far as possible. The sheet panels are made by Unilin from flax shives (a residual product in the textile industry) combined with PEFC & FSC certified wood. We also work with Unilin to process our waste into new materials and to shrink our CO 2 footprint.

We give a lot of attention on our site to the environment and the well-being of our staff. We have fitted out our production facilities with solar panels.

All our wardrobes and cabinets have the same top quality as those made by a professionaljoiner. We use Blum hinges with a soft-close mechanism, award-winning Ta’Or Box drawers, sustainable sheet panels by Unilin, and back panels that are 8 mm thick. You can read full details about the impeccable quality of our work here.

You can rely on a 2-year guarantee on your bespoke furniture. If you find any faults or defects within 2 years of delivery, we will repair or replace the furniture for free. This is bespoke service for bespoke furniture.

A small amount of water will not do any harm, but your made-to-measure cabinet or wardrobe is not suitable for damp rooms that do not have adequate ventilation.

The sheet material on our bespoke furniture is 18 mm thick.

The ultra-strong back panels are 8 mm thick.

The shelves have a standard thickness of 18 mm. You can also opt for a thickness of 25 mm with the colours Front White, Diamond Black, Seashell and Quartz. Perfect for showing off your heavy books!

The shelves have a thickness of 18 mm as standard. You can also opt for a thickness of 25 mm with the colours Front White, Diamond Black, Seashell and Quartz. Perfect for putting your heavy books on display!

Infill panels neatly connect your wardrobe or cabinet to the wall on the left and/or right side. The panels are level with the doors of the cabinet so that your bespoke furniture smoothly goes from wall to wall.

Your bespoke furniture comes with a top infill panel (or cornice) and a plinth at the bottom that is in front of the pedestal. Your made-to- measure wardrobe consequently is perfectly fitted.

More information about infill panels can be found on this page.

Glass cleaner and all-purpose cleaner are your best friends when it comes to cleaning! Apply to a sponge or microfibre cloth and gently wipe your furniture in a circular motion. Leave the product to work on the furniture for a maximum of 5 minutes and then thoroughly clean the surface with lukewarm water. Lastly, wipe the surface dry and your furniture will shine without any streaks!

Important note: Never use corrosive or abrasive products. You should also avoid products that contain hydrogen peroxide or detergent. These can damage your furniture or leave marks on the surface.

Your bespoke furniture is produced from sustainable sheet panels (melamine) by Unilin. These panels are scratch-resistant, colour-fast, anti-bacterial and easy to care for. You can choose from 23 different colours and wood textures.

For the outer finish of your furniture, you can also choose MDF in a smooth version or with lines (U grooves). MDF already has a white layer of fibreboard and you can paint it in any colour you like.

You bet! All the side walls of the cupboards have discrete pin holes (3 mm). This means that you can choose your preferred height for your shelves and clothes rail. Your pull-down clothes rail and drawers have a fixed height.

Yes, infill panels create the perfect finish! You attach them during the final stage of the assembly. When you’re measuring up, there’s no need to take this into account. Our configuration tool will do that for you! We supply 5 cm infill panels as standard, but you can easily make them wider or narrower in the configuration tool. You can even saw them yourself or have them delivered afterwards, which is particularly handy for sloping walls!

At the top of your made-to-measure cupboard, we provide a top plinth (or raised ceiling) of 3 cm as standard, at the bottom there will be a plinth of 8 cm for the pedestal. You can easily adjust these two yourself in the configurator.

A pedestal is a bottom plank that supports your bespoke furniture. This ultra-strong plank has adjustable feet which makes it extremely easy to get your wardrobe or cabinet level. If you have ordered a floating cabinet, then there’s no need for a pedestal.

The pedestal is fitted at a height of 8 cm as standard. This takes account of the standard height of skirting boards against the wall. If your skirting boards are higher, make sure to tell us about this at the end of the ordering process.

Of course! We’re big fans of adding a distinctive touch to bespoke furniture. If you tell us that you will use your own handles when you place your order, we’ll supply the doors without pre-bored holes. For more information, please contact us at info@maatkastenonline.be.

You can choose from 23 different solid shades and wood textures. Alternatively, you can choose MDF that you can paint in your preferred colour! Want to see the colours up close? Just request our free colour samples!

No, you don't. We will send you the colour samples you want at no cost.

We will send you the colour samples by Bpost on the next working day. You can expect to receive them at home within 1 to 2 weeks.

Of course! Our name says it all. In Dutch we're called maatkasten online, which can be translated into 'made to measure furniture online' and that is exactly what we sell. Every single piece of our furniture is fully made to measure so we do not use annoying standard measurements.

You can design any bespoke furniture that you can imagine! Whether you choose sloping sides or sloping back panels, standing or floating, fitted or freestanding furniture, the choice is yours!

We will be pleased to make these types of bespoke furniture for you:

• Bespoke open wardrobe
• Bespoke storage cupboard
• Bespoke chest of drawers
• Bespoke TV unit
• Bespoke stair cupboard
• Bespoke storage bench
• Bespoke living room dresser
• Bespoke hall cupboard
• Bespoke shoe cupboard
• Bespoke island unit
• Bespoke sideboard
• Bespoke toilet cupboard
• Bespoke electricity or technical cupboard
• Bespoke office cupboard
• Bespoke storage unit
• Bespoke garage cupboard
• Bespoke utility cupboard
• and much more

Alternatively, you can combine different types to create your ideal wall unit or interior layout. You're the designer!

A freestanding cabinet is not connected to the wall on the left and right sides. The cabinet is nicely finished on both sides with end panels.

A semi-freestanding cabinet connects to the wall on only one side. The other side is freestanding and is finished with an end panel.

A floating cabinet is attached to the wall and so it does not rest on the floor. We provide all of the fittings to attach the cabinet to the wall. If you would like to fit the cabinet higher up, we can apply an attractive finish to the part underneath that is visible. Make sure that you tell us about this during the ordering process.

Yes! Our configuration tool will help you to instantly design an L-shaped unit.

Email a sketch of your dream cabinet with your preferred layout and dimensions to info@maatkastenonline.be. We’ll be pleased to look at how we can provide you with further help!

No, we don’t like standard cabinets. All of our cabinets are made to measure according to your requirements. The configuration tool lets you choose the perfect size, colour and handles. We make the cabinet, and you assemble it yourself.

No, we do not make traditional kitchen cabinets. That’s because kitchens usually consist of various standard modules which house the appliances. However, if you would like an additional storage cabinet or a nice storage bench for the kitchen, then you've definitely come to the right place!

Yes, but your bathroom needs to have sufficient ventilation for our cabinets. If your bathroom is very humid, it’s better to choose a different type of cabinet. Our bespoke furniture works perfectly as a toilet cabinet or as a storage cupboard if you do not position it right next to the shower or the bath. Would you like to create a sink cabinet in our configuration tool? You can do this but make sure that you include the openings for the wash basin and the drainage pipe.

You cannot take built-in furniture with you when you move house. If you already know that you want to give your bespoke furniture a new home in the future, choose freestanding cabinets with two finished sides. It’s easy to take these anywhere.

Our priority is durable, bespoke joinery. That’s why we intentionally keep our range of accessories small, but of an extremely high quality. You’ll find accessories such as a pull-down clothes rails, clothes rails, shelves and of course the award-winning Ta’Or Box drawers.

We intentionally only offer hinged doors. You can install them quickly and they will retain their shape for ever!

We do not supply mirrored doors, but feel free to add a mirror yourself to one of the doors. Tell us about your preferences during the ordering process and our production team will add an extra reinforced hinge to this door.

Do you want to add LED lighting to your custom wardrobe? Absolutely possible!
If you arrange the lighting yourself, we will create a special cutout inside your wardrobe, making it easy for you to install the lighting.

When placing your order, please mention that you'd like a cutout for LED lighting. Provide the dimensions of your LED strip and specify on which side(s) of the wardrobe you want the lighting.

For example:

LED lighting:

• Depth: 10 mm
• Width: 18 mm

Placement:

• Double module: left and right
• Single module: left

The additional cost for this cutout is €12 excluding VAT per side*. You take care of the lighting, and we'd be happy to create the cutout for you.

*Please note that this price may vary. Contact us at info@maatkastenonline.be for the most recent price information.

You can do so in your account under 'orders'.

You will, of course, also be kept informed about your order, production drawing and delivery via e-mail.

You will receive the production drawing of your cabinet(s) 1 to 2 weeks before delivery. Checking the production drawing is to ensure absolute certainty of your dimensions. However, we already order all the materials (such as decor and hardware) as soon as we receive your order, even before the production drawing is approved. This allows us to guarantee the delivery time of your cabinet(s).

You can find your invoice in your account under 'Orders'. For the invoice of your measurement service, you can go to the 'Measurement Service' section of your account. If you have any questions about your invoice or cannot find it, please send an email to info@maatkastenonline.be.

Have you already placed an order and need to change the delivery address? Please send an email to info@maatkastenonline.be. Our team will then take care of processing your address change.

If your payment fails, it's best to check your card's daily limit. If this still doesn't work, it's best to contact customer service and send an email to info@maatkastenonline.be.

Once we receive your payment, we will process your order as soon as possible.

We consider this unpaid order as canceled. If your order is still open because you have chosen SEPA transfer, you have 10 days to complete your order.

We accept a variety of payment methods: Bancontact, iDEAL & QR-code, Paypal, Sepa (bank transfer), credit cards, Belfius & KBC.

No. You need to pay for your bespoke furniture online during the ordering process.

You can find your invoice in your account under 'Orders'. For the invoice of your measurement service, you can go to the 'Measurement Service' section of your account. If you have any questions about your invoice or cannot find it, please send an email to info@maatkastenonline.be.

If your payment fails, it's best to check your card's daily limit. If this still doesn't work, it's best to contact customer service and send an email to info@maatkastenonline.be.

Once we receive your payment, we will process your order as soon as possible.

We consider this unpaid order as canceled. If your order is still open because you have chosen SEPA transfer, you have 10 days to complete your order.

All prices listed include VAT.

When ordering through our website, you can choose between private or business when entering your details. If you select business, you can enter the company details that should appear on the invoice. VAT is always specified on our invoices.

When the measurement expert has added your cabinets to your account, you will automatically receive an e-mail. This link takes you straight to your measured cabinets.

or

1. Go to your account and choose 'my saved bespoke cupboards'.
2. Click on the edit option
3. Go back through the steps by clicking on the arrow at the bottom
4. Adjust the design where necessary.

Note: We do not recommend changing dimensions that the measurement expert has entered for you.

Within 10 working days, you will receive an email or phone call from our fitting expert to set your fitting appointment.