Terms

We are:
OIC bvba/sprl
Vliegplein 47
9990 Maldegem, Belgium

Email address: info@maatkastenonline.be
Telephone number: +32 50 69 59 01
Company registration number: BE 0650.983.826

1. Unless otherwise agreed in writing, our general terms and conditions apply to every offer made to you as a customer (being any person acting in the capacity of a consumer within the meaning of Art.I.1, 2° WER and any person acting in the capacity of a business within the meaning of Art.I.8, 39° WER), as well as to all agreements, quotations, and orders, and the resulting services, sales, deliveries, and invoices.
2. We only deliver in Belgium and the Netherlands. If you provide a delivery address in another country, we may refuse your order.
3. To place an order, you must be at least 18 years old. If you are not 18, we ask that your parents or legal guardian place the order. If we find that an order has been placed by a minor, we may refuse this order.
4. Placing an order on the website or via email constitutes, unless otherwise agreed in writing, express acceptance of our general terms and conditions, which are always available on the website.
5. Unless otherwise agreed in writing, the following general terms and conditions, as well as the general terms and conditions mentioned on the reverse side of the invoice, take precedence over the contractual terms appearing on the customer's documents, thereby rendering those terms non-existent.

1. If an offer has a limited validity period or is subject to certain conditions, we will explicitly mention this in our offer.

2. We always describe what we are selling and how the ordering process will proceed as fully and accurately as possible. The description is, in any case, detailed enough to allow you to make a good assessment. The images used on the website and the provided samples of the materials to be used are for indication purposes only and may show deviations in terms of color, wood structure, and construction.

3. If you place an order via the website, the order is complete and the agreement between us is final as soon as the general terms and conditions are accepted and we confirm your order by email. If the payment did not go through, the order is complete, and the agreement between us is final as soon as you receive an invoice from us via email. If you place an order via email, the order is complete, and the agreement between us is final once the price proposal (with attached general terms and conditions) is accepted by you.

4. For the payment of your order, we accept the following payment methods (as listed on the website): Bancontact, Visa, Mastercard, PayPal, iDeal, and bank transfer. If the issuer of your card refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

5. To purchase a product via the website, add the product to your shopping cart. Then, enter your contact and billing information. In the final step, you will see an overview page, accept our general terms and conditions, and confirm your payment by clicking the "pay securely" button. Once you have completed these steps and the payment has been made, you will receive an order confirmation, after which your purchase is final in accordance with art. 3.3 of these general terms and conditions.

6. For each order, you will receive the production drawing(s) of your cabinet(s) 1 to 2 weeks before delivery. The review of the production drawing is to ensure that your measurements are absolutely accurate. However, we order all materials (such as decors and fittings) as soon as we receive your order, even before the production drawing is approved. This allows us to guarantee the delivery time of your cabinet(s).

Right of Withdrawal for an Order (Goods)

Maatkasten Online only produces custom-made goods. For goods that are made to measure, returns are not possible.

Right of Withdrawal for a Measurement Service

When providing our measurement service, the consumer has the right to cancel the agreement without giving any reason within fourteen days, starting from the day the agreement is made.

• Cancellation of the Ordered Measurement Service

If you wish to cancel the ordered measurement service and this cancellation occurs within 3 working days prior to the scheduled measurement, we reserve the right to charge a fixed compensation estimated at 75% of the separate price for the measurement service. In the event of cancellation of the order on our behalf, you will be entitled to the same fixed compensation, provided you are acting in the capacity of a consumer, except in cases of force majeure.

If you wish to change the scheduled time or date of the ordered measurement service and this change occurs within 3 working days prior to the scheduled measurement, we reserve the right to charge a fixed compensation estimated at 25% of the separate price for the measurement service.

• Cancellation of the Ordered Goods

If you wish to cancel the order, we reserve the right to charge a fixed compensation estimated as follows:

- 30% of the total contract price from the date of order until six working days prior to the scheduled delivery date;

- 90% of the total contract price from the fifth working day prior to the scheduled delivery date until the day of delivery.

In both cases, we reserve the right to claim higher actual damages suffered. In the event of cancellation of the order on our behalf, you will be entitled to the same fixed compensation, provided you are acting in the capacity of a consumer, except in cases of force majeure.

1. When you choose to click the 'pay securely' button, you accept our general terms and conditions. Once you have received an order confirmation, the purchase is final and the price (including any applied discount) can no longer be changed.
2. Our prices include all taxes, VAT, duties, and services. We reserve the right to charge shipping costs in addition to the purchase price. In such cases, we will always inform you before you finalize your purchase. Furthermore, we reserve the right to request a 60% advance payment of the total contract price.
3. When you request us to perform additional work, this may be charged by us. Additional work is understood to mean any modification to the agreement or the terms of execution, any action, delivery, work, or change in quantities that is not described in the quotation or order confirmation. In deviation from Art. 1793 (old) B.W., additional work can be proven by any means of law.
4. In case the delivery of the goods ordered by the customer takes longer than one hour due to delays caused by the customer (including but not limited to the need to clear a space to store the delivered goods), OIC reserves the right to charge €10 for every quarter-hour started.

1. When an order is placed via the website and you choose to pay with Bancontact, Visa, Mastercard, PayPal, or iDeal, the amount of the order is immediately payable in full.

2. When you choose to pay by bank transfer, the amount of the order is payable within 14 calendar days. When you place the order via email, the amount of the order is payable as stated on the invoice.

3. For business transactions (concerning persons acting in the capacity of a business within the meaning of Art.I.8, 39° WER), the following applies: any invoice that is not fully paid by its due date will automatically and without notice incur a conventional interest equal to the default interest rate according to the law on late payment of August 2, 2002, and a fixed compensation of 12% with a minimum of €250 per invoice.

For private consumers (within the meaning of Art.I.1, 2° WER), the following applies: consumers have at least 14 calendar days after receipt of the first reminder letter to settle their debt without additional costs. After the first reminder, the consumer has 14 calendar days to pay the invoice. If the invoice remains unpaid by the aforementioned date (14 calendar days after the reminder letter), the following reminder costs will be charged:

• €20.00 if the outstanding balance is less than or equal to €150.
• €30.00 plus 10% of the outstanding balance if the outstanding balance is between €150 and €500.
• €65.00 plus 5% if the outstanding balance is more than €500 (with an absolute maximum of €2,000 in reminder costs).

Complaints regarding the invoice must be reported in writing within 8 calendar days of the invoice date. Late payment of an invoice causes all outstanding invoices to become due.

In addition to these maximum costs, default interest will also be charged, which will not exceed the interest rate increased by 8 percentage points as referred to in Article 5, second paragraph of the law of August 2, 2002, on combating late payment in commercial transactions. This interest is calculated on the outstanding amount. 

4. The customer waives their right to invoke the suspension of their payment obligations on any grounds.

5. By paying a (part of the) invoice, the customer is deemed to have approved and accepted the invoice and the delivered goods.

1. We guarantee that our goods conform to your order and meet normal expectations considering the specifications of the product. We also assure you that our goods comply with all applicable legal requirements.

2. If you are acting as a consumer, we apply the legal minimum guarantee period of two years regarding the delivery of goods if the purchased goods are not in conformity with the placed order. This means that for defects or faults in the purchased goods up to 2 years after delivery, these goods will be repaired or replaced at no cost.

Exception for manufacturing or measurement errors: We emphasize that in cases of manufacturing or measurement errors, we are only responsible for repairing the cabinet according to the original specifications. We do not reimburse third-party costs, including labor or other expenses resulting from such errors. As a do-it-yourself (DIY) solution, we do not expect additional costs or delays beyond the repair work. The repair process aims to restore the cabinet to its original condition without further liability for additional expenses.

Where possible and reasonable, you have the choice between repair or replacement. Only if repair or replacement is excessive or impossible, or cannot be completed within a reasonable time, do you have the right to demand a price reduction or termination of the sales contract.

If the defect or fault manifests within 6 months of delivery, it is presumed to have existed prior to delivery unless we can prove otherwise. After 6 months, the burden of proof that the defect existed at the time of delivery shifts to the consumer.

3. If you are acting as a business, any complaints must be reported to us in writing within 8 calendar days after delivery; otherwise, the delivered goods are deemed accepted and in conformity with the agreement. In case of a valid complaint following investigation, we have the option to proceed with repair or replacement of the purchased goods, or to partially refund the paid price for non-conforming goods to you.

1. All goods and services are delivered to the address you provided with your order. Incorrectly provided delivery addresses are your responsibility and may result in additional costs. Deliveries always occur on the ground floor.

When you place an order via the website, you have the option to select a delivery date of your choice from the online calendar. This chosen delivery date will be stated on the order confirmation you receive once payment has been processed. If payment is not processed and you receive an invoice from us, the delivery date chosen by you in the online calendar remains valid. When you place an order via email, we will communicate the expected delivery date to you via email.

2. If we are unable to deliver on time, we will always notify you before the anticipated delivery deadline. Non-compliance with the anticipated delivery date can never lead to any compensation or cancellation of the order by you. If, due to circumstances beyond our control, we are unable to fulfill an order or do so within the stipulated delivery period, we may extend the delivery period upon simple notification, without any compensation to the customer. Delivery and transport are always at the customer's risk.

3. In the event that the delivery of goods ordered by the customer takes longer than one hour due to delays attributable to the customer (including, but not limited to, having to clear space to store the delivered goods), OIC BV (Maatkasten Online) reserves the right to charge €10 per commenced quarter hour.

We reserve the ownership rights to all delivered goods and services (including associated intellectual property rights) until full payment of all claims that have arisen or will arise from the business relationship, regardless of their legal basis. Any risk of damage or loss of the goods is borne by the customer.

1. In case of force majeure, we are not obliged to fulfill our obligations. In such a case, we may either suspend our obligations for the duration of the force majeure or permanently terminate the agreement."
2. Force majeure is any circumstance beyond our will and control that prevents the fulfillment of our obligations in whole or in part. This includes, but is not limited to, strikes, fire, business disruptions, power failures, disruptions in (telecommunication) networks or connections or communication systems used, and/or the unavailability of our website at any time, non or untimely delivery by suppliers or other third parties engaged, ... (non-exhaustive list).

1. We cannot be held responsible for defects resulting from improper use by you or by third parties, nor for any consequential or transport-related damages. We commit to performing all services with care and delivering the goods in good condition. All our performances are best-effort obligations.
2. You are aware that variations in color, wood texture, and construction may occur, and therefore you are not entitled to any compensation or repair on that account.
3. To the extent that we depend on the cooperation, services, and deliveries of third parties in the execution of our obligations, we cannot be held liable for any damage arising from their fault, including gross or willful misconduct.
4. We cannot be held liable for any use of the delivered goods other than as originally described in the agreement, quotation, and/or order.
5. Our liability is limited to damages directly resulting from a failure attributable to us and in any case is limited to the amount invoiced for the delivered goods from which the respective damage originated.
6. Any claim for damages against us by you as a customer expires automatically if it is not brought before the competent court within a period of three years after you became aware or could reasonably have been aware of the facts on which this claim is based.

1. Our website, 3D tool, logos, texts, photos, names, and all our communications in general are protected by intellectual property rights held either by us, our suppliers, or other rights holders.
2. It is prohibited to use and/or make modifications to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc., without our prior and explicit written permission.

1. The nullity, invalidity, or unenforceability of a specific provision of these general terms and conditions or of any agreement with us does not affect the validity or enforceability of the other provisions of the general terms and conditions or the agreement.
2. The null or unenforceable provision will be replaced by a valid provision with the same or similar economic effect, through mutual agreement between us and you as the customer, negotiating to the best of our abilities and in good faith.

1. We naturally hope that all our customers are 100% satisfied. If you have any complaints about our services, you can contact us at aftersales@maatkastenonline.be. We strive to handle your complaint within 7 days.
2. Belgian law exclusively applies to all agreements, quotations, services, orders, and resulting sales, deliveries, and invoices. The applicability of the Vienna Sales Convention is expressly excluded. Any disputes fall under the exclusive jurisdiction of the courts competent for our registered office.
3. In the event of an out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Public Service Economy is competent to receive any requests for out-of-court settlement of consumer disputes. It will either handle the request itself or refer it to a qualified entity. You can reach the Consumer Service through this link: http://www.consumentenombudsdienst.be/en

For disputes with a cross-border dimension, you can also use the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr