All the details about the delivery of your furniture
Are you counting down the days until your new made-to-measure wardrobe arrives or have you already moved your furniture around in the living room to make space for your new chest of drawers? Discover here some helpful information, so that the delivery of your bespoke furniture goes as smoothly as possible.
Delivery date
When you order a made-to-measure cupboard from us, you will usually receive it after 5 to 8 weeks. You can see the first possible delivery date in our design tool, but at checkout, you choose the day that suits you best. Did you know that we are also proud winners of the Logistic Champion Award? This is an award given to companies with an extremely reliable and smooth delivery.
Choose your delivery date
When ordering, you will see a calendar with all available delivery times. You decide which day is most convenient for you. We deliver from Monday to Saturday between 8 a.m. and 7 p.m.
💡 TIP: The date you choose is also the day on which your cupboard will be delivered. So put it in your diary right away!
A few weeks before delivery, we will send you an e-mail with the time slot when we will drop by. If your order contains drawers, you will receive a separate email about this. Also check your spam folder, sometimes our mail ends up there! On the day of delivery, our driver will call you half an hour before he arrives at your door. So you know exactly when to expect us!
Two types of delivery
Our standard delivery is via a wooden transportation pallet. In addition, we are currently also working with an alternative delivery method using cardboard pallets for some of our orders. If your delivery is made via cardboard pallet, we will always let you know in advance. This way, you can always prepare for your delivery. Find out more about the two delivery methods below.
Ps. Does your customised cupboard have drawers? Your drawers will not be delivered together with your cupboard(s). They will be delivered directly by our drawer manufacturer's carrier. Your drawers will be delivered to your front door on a pallet.
Standard delivery: via a wooden transportation pallet
An order consists of various panels, which you will later use to assemble your cabinet. The panels are placed on a wooden transportation pallet in our workshop. The pallet is completely wrapped in foil to keep the package free of dust and damage. All panels are unloaded separately and without packaging at your home. Our driver will of course help with unloading, but please provide enough helping hands to unload all the parts. A free workout, who wouldn't want to join in? 😉 The empty transport pallet will be taken back with us.
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All of the panels for your bespoke furniture are wrapped together on a transportation pallet ready to be transported safely.
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The panels are unloaded separately to a ground floor location by the driver. This lets us avoid unnecessary packaging.
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Make sure there are enough people to lend a hand with unloading all the components.
Delivery via cardboard pallet
An order consists of several panels, which you will later use to assemble your cabinet. The panels are placed on a cardboard pallet in our workshop. This pallet is completely wrapped in foil to keep the package free of dust and damage. The entire pallet is delivered to your doorstep. You can then remove the panels from the pallet and carry them inside at your convenience.
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All panels for your customised cupboards are wrapped together on a wooden pallet, ready for safe transport.
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The entire pallet will be delivered to your home.
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You can unpack all the parts of your new customised cupboard at your convenience.
Delivery to a ground floor location
Is your delivery being made using a wooden transportation? Then your order will be delivered by lorry to the ground floor of your home. Our driver is not permitted to deliver to upper floors. If you live in a flat and you have booked a removal lift, let us know at least 4 weeks in advance so we can coordinate the delivery accordingly. We'd be happy to arrange the timing that suits you best.
We estimate that the delivery will take an hour. If the delivery takes longer due to a delay that is beyond our control, for instance if the removal lift is not available at the agreed time, then we will charge an extra 10 euros per additional quarter of an hour. To keep delivery costs as low as possible for you, we only send out one driver. For this reason, please make sure there are enough people to lend a hand with unloading the components.
No packaging
Because all the panels of our customised cabinets have different shapes and/or dimensions, we would need to provide a lot of packaging material to pack each panel. We prefer to avoid unnecessary packaging: this means you won't have to leave cardboard piled up on outside your house afterwards, and you save an average of 150 euros in packaging costs. Win-win! Nevertheless, you can rest assured when you place an order with us. We arrange everything in our vehicles so that each panel arrives at your house safely and undamaged.
You will receive only one box, containing your parts. Enjoy assembling your wardrobe!
Ready to receive your wardrobe or cabinet?
Now the time has come to start assembling it. You will soon be enjoying your bespoke furniture! If you have any other questions about delivery, please contact us at info@maatkastenonline.be or call +32 50 69 59 01 (9 am - 5 pm) and we will be pleased to help you.
