View our FAQs

Delivery

• How long will it take to deliver?

  The estimated delivery date can be viewed in the configurator when designing your wardrobe.

  Depending on the level of demand, the delivery time for your custom wardrobe typically ranges between 5 and 8 weeks. Yes, believe it or not. We take pride in being the fastest custom delivery provider! Additionally, we are also the proud winner of the Logistic Champion award: a quality label for speed and reliability in delivery.

  
  

• When exactly can I expect my furniture?

  We deliver from Monday to Saturday between 8 a.m. and 7 p.m. Approximately two weeks before delivery, you will receive an email with a time slot for the delivery of your wardrobe. On the day itself, the driver will let you know half an hour in advance that he is on his way with your dream wardrobe.

  If the delivery takes longer than an hour due to a delay that cannot be attributable to us, we must charge an additional €10 per extra quarter of an hour.

• Can I choose the date and time for my delivery?

  Yes! When ordering your wardrobe, you can choose the delivery date for your dream wardrobe yourself. You can schedule this up to six months after the order date. Approximately two weeks before delivery, you will receive an email with a time slot for the delivery of your wardrobe. On the day itself, the driver will let you know half an hour in advance that he is on his way with your dream wardrobe.

  If the delivery takes longer than an hour due to a delay that cannot be attributable to us, we must charge an additional €10 per extra quarter of an hour.

  Contact us at info@maatkastenonline.be if you have any other questions.

• How does the delivery work in practice?

  Our driver will contact you half an hour before the estimated arrival time.

  • Standard delivery via a wooden transport crate: the elements are delivered separately and are deliberately not packaged individually. This is good for the environment and keeps your waste to a minimum.
  • Alternative delivery via a cardboard pallet: with this delivery method, the panels are bundled on a pallet. If your order is delivered in this way, we will always notify you in advance so that you can prepare accordingly.

  To keep delivery costs as low as possible, we only send one driver. Can you provide an extra pair of helping hands during unloading? If unloading takes longer than one hour due to delays beyond our control, we will be forced to charge an additional €10 per quarter hour started.

  Please carefully read all the information about deliveries here.

• Why is the wardrobe not packed in a box?

  Your unique made-to-measure wardrobe does not fit in a standard box. That’s because each piece of furniture is custom made with the greatest care. Each of the panels have different shapes and sizes and come in various quantities. We organise our transport to make sure everything gets to you safely.

  We also intentionally choose to use less packaging. After all, less packaging means less waste which is good for the environment and good for you! You easily save around €110 in packaging costs and do not have to get rid of all of the packaging materials afterwards. Everyone benefits!

• Which countries can I have my bespoke furniture delivered to?

  We deliver in Belgium and the Netherlands. Delivery is free in Belgium, and we charge €85 (incl. VAT) for deliveries in the Netherlands.

  Do you live somewhere else but nevertheless would like us to deliver your bespoke furniture? We totally understand! Contact us at info@maatkastenonline.be and we will look at how we can help.

• Do you deliver furniture to a flat?

  We deliver as standard to ground floor locations. If you have arranged a removal lift, we can naturally agree to deliver to you when the removal lift is at your home.

  In this case, contact us four weeks in advance at info@maatkastenonline.be so we can organise everything and make sure that your bespoke furniture arrives without a hitch!